This Privacy Policy applies to all users of the Aironply platform based in the Philippines. By registering an account or using any part of the platform, you acknowledge that you have read and understood this policy. If you have questions, contact us at [email protected].
Privacy at a Glance
SSL-Secured Data
All data transmitted between your device and Aironply is encrypted using SSL. Your account information and transactions are protected at every step.
No Third-Party Sales
We do not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.
KYC & Identity Protection
Identity documents submitted for KYC verification are handled with strict confidentiality and accessed only by authorised personnel.
Minimal Data Collection
We collect only what is necessary to operate the platform, verify your identity, and process payments in Philippine Peso.
Your Rights Respected
You have the right to access, correct, and request deletion of your personal data. We respond to all valid data requests promptly.
Philippines Data Standards
Aironply handles personal data in accordance with applicable data protection standards for online platforms serving users in the Philippines.
01 Policy Overview
This Privacy Policy describes how Aironply ("we", "us", "the Platform") collects, uses, stores, and protects personal information provided by users ("you", "Player") when accessing the Aironply website and gaming services. This policy applies to all registered and unregistered users of the platform based in the Philippines.
We take data privacy seriously. The information we collect is used to deliver the platform's services — account management, payment processing, identity verification, and customer support — and not for any purpose beyond what is described in this policy.
By using Aironply, you consent to the data practices described here. This policy should be read alongside our Terms & Conditions.
02 Data We Collect
Aironply collects personal information in the following categories. We collect only what is necessary to operate the platform and comply with applicable requirements.
| Category | Examples | Purpose |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number | Account creation and identity verification |
| Identity Documents | Government-issued Philippine ID, selfie verification | KYC verification required before withdrawal processing |
| Financial Data | Payment method type (GCash, Maya, bank transfer), transaction records | Processing deposits and withdrawals in ₱ PHP |
| Activity Data | Games played, bets placed, session duration, game history | Account management, responsible gaming monitoring |
| Device & Technical Data | IP address, browser type, device type, operating system | Security, fraud prevention, platform optimisation |
| Communication Data | Support messages, feedback, reported issues | Customer support and service improvement |
We do not store full payment credentials. Payment transactions are handled through your chosen payment provider (GCash, Maya, Philippine bank). We receive only transaction confirmation and reference data necessary to credit your account balance.
03 How We Use Your Data
The personal information we collect is used for the following purposes:
- Account management: Creating, maintaining, and securing your Aironply account, including login authentication and OTP verification.
- Identity verification (KYC): Confirming your identity and age (21+) before processing withdrawal requests.
- Payment processing: Crediting deposits to your account and processing withdrawal requests to your verified payment method in Philippine Peso.
- Platform delivery: Enabling access to all games and features available in the Aironply Game Lobby.
- Security and fraud prevention: Detecting and preventing unauthorised account access, duplicate accounts, and fraudulent activity.
- Responsible gaming: Monitoring account activity to support responsible gaming tools, including session history and self-exclusion functions.
- Customer support: Responding to queries, resolving issues, and improving the support experience.
- Legal and compliance obligations: Meeting applicable requirements under Philippine law relating to online platforms and financial transactions.
We do not use your personal data for unsolicited marketing to third parties, and we do not build advertising profiles for external use.
04 Data Sharing
Aironply does not sell, rent, or trade your personal data. We may share data with the following parties only to the extent necessary to operate the platform:
- Payment processors: Transaction data is shared with payment providers (such as GCash and Maya networks, and Philippine banking partners) solely to process deposits and withdrawals.
- Game providers: Gameplay data (session activity, wager amounts) may be shared with game software providers to deliver game content and verify outcomes.
- KYC service providers: Identity documents may be processed by authorised third-party verification services to complete KYC checks.
- Legal authorities: We may disclose personal data if required by applicable Philippine law, court order, or regulatory authority.
Important: All third-party service providers engaged by Aironply are contractually required to handle your personal data only for the specified purpose and to maintain appropriate security standards. We do not authorise any third party to use your data for their own commercial purposes.
06 Data Security
Protecting your personal information is a core part of how Aironply operates. We implement the following security measures:
- SSL (Secure Sockets Layer) encryption on all data transmitted between your device and our servers.
- OTP (one-time password) verification for logins from unrecognised devices and for sensitive account actions such as withdrawals.
- Access controls that limit internal data access to authorised personnel only, on a need-to-know basis.
- Regular security reviews and updates to platform infrastructure.
- Monitoring for suspicious account activity and automated fraud detection measures.
While Aironply applies strong security practices, no system is completely immune to all risks. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately at [email protected].
07 Data Retention
We retain personal data for as long as your account remains active and for a reasonable period after account closure to meet legal, regulatory, and dispute resolution requirements. Specific retention periods depend on the type of data:
- Account and identity data: Retained for the duration of the account and for a period after closure as required by applicable law.
- Transaction records: Retained for the period required under Philippine financial record-keeping standards.
- Support communications: Retained for the period necessary to resolve any related disputes or complaints.
- Technical and device data: Retained in aggregated or anonymised form for platform security and analytics purposes.
When data is no longer required, it is securely deleted or anonymised in a manner that prevents identification of the individual.
08 Your Rights
As a user of the Aironply platform based in the Philippines, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected].
Right to Access
Request a copy of the personal data Aironply holds about you and information about how it is used.
Right to Correction
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer needed for the purposes it was collected, subject to legal retention requirements.
Right to Object
Object to the use of your data for specific purposes where you have grounds to do so under applicable law.
Right to Portability
Request a copy of your data in a structured, machine-readable format for transfer to another service where technically feasible.
Right to Restrict Processing
Request that we limit how we process your data in certain circumstances, such as while a correction request is being resolved.
We will respond to all valid data rights requests within a reasonable timeframe. Note that some requests may be limited where processing is required for legal, regulatory, or fraud prevention purposes.
09 Minors
The Aironply platform is strictly for users aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user is under 21, their account will be closed and any associated data will be deleted in accordance with this policy.
If you believe that a minor has registered on the platform, please notify us immediately at [email protected].
10 Policy Updates
Aironply may update this Privacy Policy from time to time. When changes are made, the revised policy will be published on this page with an updated effective date. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.
If a change is material, we will make reasonable efforts to inform registered users through their registered contact details. We encourage you to review this page periodically to stay informed about how we handle your personal data.
For any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
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